{"id":6284,"date":"2023-09-27T09:33:33","date_gmt":"2023-09-27T16:33:33","guid":{"rendered":"https:\/\/www.hmc.edu\/cis\/?p=6284"},"modified":"2023-09-27T09:33:33","modified_gmt":"2023-09-27T16:33:33","slug":"we-are-disabling-sms-text-and-calls-in-duo","status":"publish","type":"post","link":"https:\/\/www.hmc.edu\/cis\/2023\/09\/27\/we-are-disabling-sms-text-and-calls-in-duo\/","title":{"rendered":"We are disabling SMS text and calls in Duo"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In July we notified the campus of our plans to disable SMS text and call options for Duo, our two factor authentication system.&nbsp; A copy of that message is below. &nbsp; We are doing this because SMS text and call options are less secure than using the mobile app or a hardware token, and that situation has worsened over time. \u201cKits\u201d are now readily available to cyber criminals that allow them to hijack your phone number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After Tuesday October 10, 2023 SMS and call authentication will not work for Duo.&nbsp; Please take action now and either install the mobile app on your phone or contact the Help Desk to obtain a hardware token. (see instructions in the message below).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recognize that changes like this can be inconvenient and disruptive but we all have to work to protect our own data as well as HMC\u2019s data.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please  download and set up the Duo mobile app before the October 10 deadline. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are instructions to set up the Duo Mobile app at HMC:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.duosecurity.duomobile&amp;hl=en\">Download Duo Mobile on Google Play&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/itunes.apple.com\/us\/app\/duo-mobile\/id422663827?mt=8\">Download Duo Mobile on the App Store<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please follow this guide alongside the information below to help set up the Duo Mobile app for HMC: <a href=\"https:\/\/guide.duo.com\/universal-prompt#add-or-manage-devices\">https:\/\/guide.duo.com\/universal-prompt#add-or-manage-devices<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To reach a Duo login screen, go to<a href=\"https:\/\/identity.hmc.edu\/\"> https:\/\/identity.hmc.edu\/<\/a> and log in with your HMC credentials. You will see the Duo prompt screen on the next page.<\/li>\n\n\n\n<li>When you reach the step where you see your devices, select <strong>Add a device<\/strong>. Then, enter the phone number of your smartphone. If it is the same number as what you already use for Duo, please enter the same number.<\/li>\n\n\n\n<li>In the section that says <em>Select an option,<\/em> select <strong>Duo Mobile<\/strong>. Duo will prompt you to download and install Duo Mobile on your phone or tablet from the Google Play Store or Apple App Store.<\/li>\n\n\n\n<li>Follow the rest of the instructions to enroll or re-enroll your device with the Duo Mobile app (it should give you a QR code to scan with your phone). Then, try logging in with the Duo Mobile app. The app will provide a short demo on how to use it.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unable to install the mobile app, please contact the CIS Help Desk (&#104;&#101;&#108;&#112;de&#115;k&#64;&#104;m&#99;.&#101;&#100;u&#32;or call 909 607 7777)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In July we notified the campus of our plans to disable SMS text and call options for Duo, our two [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61,5,10],"tags":[62,63,64],"class_list":["post-6284","post","type-post","status-publish","format-standard","hentry","category-cybersecurity","category-from-cis","category-cioupdates","tag-cybersecurity","tag-duo","tag-iam"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/posts\/6284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/comments?post=6284"}],"version-history":[{"count":4,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/posts\/6284\/revisions"}],"predecessor-version":[{"id":6289,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/posts\/6284\/revisions\/6289"}],"wp:attachment":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/media?parent=6284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/categories?post=6284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/tags?post=6284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}